Re: Not receiving otp codes

malx · ‎25-11-2023

Hello all,

I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes.

Tried resetting all settings and following the guides, but its not working.

how do I escalate this to an O2 specialist please?

Thanks

jonsie · ‎25-11-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Oxonian · ‎25-11-2023

@malx

You say that you have followed the guides. Have you seen Guide: Text Message Tips (not sent or received) ?

Any help in there ?

Enlli · ‎25-11-2023

Have you recently ported the number in from another network? It has been known on a number of occasions that the files for OTP have not been ported across.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

malx · ‎26-11-2023

Hi, thanks I will try

malx · ‎26-11-2023

I posted a few months ago but only recently starting using otp. Will speak to o2, but not optimistic as technical support has not been great in the past.

Oxonian · ‎26-11-2023

@malx

You are welcome - good luck !