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Nightmare

Pipstop78
Level 12: Nimble
  • 706 Posts
  • 268 Topics
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Registered:

What a week I've had managed to loose both passwords for my gmail account n then to top it off I accidentally touch the button n reset my phone to factory settings 

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Enlli
Level 69: Guiding Light
  • 9476 Posts
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Registered:

Hopefully your phone was backed up and you can do a restore and get most stuff back.

If you've forgotten your Gmail password, go to the Google account recovery page (g.co/recover) and follow the prompts, which will likely involve answering security questions or using a recovery email or phone number. 

Here's a more detailed breakdown of the process:

Go to the Google Account Recovery Page:

Navigate to g.co/recover or accounts.google.com/signin/recovery. 

Enter Your Gmail Address:

Type in the Gmail address associated with the account you're trying to recover. 

Follow the Prompts:

Google will guide you through the recovery process, which may involve:

Answering Security Questions: If you set up security questions during account creation, you'll be asked to answer them. 

Using a Recovery Email or Phone Number: If you have a recovery email or phone number linked to your account, you'll receive a verification code or link to reset your password. 

Providing Alternative Information: If you can't access your recovery options, you may be asked to provide other information to verify your identity. 

Reset Your Password:

Once you've successfully verified your identity, you'll be able to reset your password and regain access to your Gmail account. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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