DAIsy AI Granny

madasaf1sh · ‎14-11-2024

This actually looks quite cool, by VMo2 and hope it is deployed into Live, but do we really want o2 to be intercepting calls

https://news.virginmediao2.co.uk/o2-unveils-daisy-the-ai-granny-wasting-scammers-time/

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎14-11-2024

If all the AI is doing is intercepting reported scam numbers, then yes it's a good idea. No doubt the scammers will find ways to detect they're talking to AI. They always seem to be one step ahead of the game, so the AI is going to have to keep adapting as it develops. Hopefully it can do that.

I DO NOT WORK FOR O2

Enlli · ‎14-11-2024

What we now need is an AI program that detects when Customer Service Agents are lying through their back teeth.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

pgn · ‎14-11-2024

"AI is going to have to keep adapting" - I think, in much SF, this is an area in which AI will excel...

...vs...

and

We shall see. Generally, like @Bambino, I suspect the AI will not fox the scammers for long somehow...

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

pgn · ‎14-11-2024

@Enlli wrote:
What we now need is an AI program that detects when Customer Service Agents are lying through their back teeth.

Easy, that one: whenever they open their mouths 🤣

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

Oxonian · ‎14-11-2024

And this is the ISP Review take on that news :-

Virgin Media O2 UK Creates AI Granny to Waste Scammers Time UPDATE - ISPreview UK

https://www.ispreview.co.uk/index.php/2024/11/virgin-media-o2-uk-creates-ai-granny-to-waste-scammers...

Oxonian · ‎23-01-2025

Update :-

O2 UK Reveals First Insights from AI Granny Created to Waste Scammers Time - ISPreview UK

https://www.ispreview.co.uk/index.php/2025/01/o2-uk-reveals-first-insights-from-ai-granny-created-to...

Enlli · ‎23-01-2025

I have my methods. One of which ended in a scream before the phone was slammed down

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎24-01-2025

VMO2 update :-

O2’s AI granny Daisy unveils what she’s learnt from her time on the phone to scammers – and what you...

https://news.virginmediao2.co.uk/o2s-ai-granny-daisy-unveils-what-shes-learnt-from-her-time-on-the-p...

Oxonian · ‎14-03-2025

More about this here :-

Scamming the Scammers: Meet the Deepfake Granny, Digital Bots and YouTubers Fighting AI Fraud - CNET

https://www.cnet.com/personal-finance/features/scamming-the-scammers-meet-the-digital-granny-bots-an...