General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Order delays

Hi everyone, i placed an order for an iPhone on the 7th December and I’m still waiting but I’ve had no email update due to not being able to access my o2 app due to a lost device. Any help is greatly appreciated thanks

O2 Warehouse problems in UK

Two weeks ago I upgraded to an iPhone 16 pro - but still haven’t received it because of UK warehouse problems…I received a tracking link but it always says awaiting carrier.I’ve spent hours waiting and then speaking to customer care - who were no hel...

My iPhone 16 Plus ???

ANY DELIVERY UPDATE ??????

Dead phone, missed phone call, no notification.

I revived a phone call whilst my phone was completely dead after handing my number over to someone for a very important business opportunity, however when an iPhone is completely dead it leaves no notification of a missed call. Is there any way I can...

Have you got your order yet?

Ive read loads of threads about the delay on the warehouse of peoples orders. I am equally peeved off! I ordered on 30/11/24 and still waiting. After numerous messages and calls finally get some definitive answer altho couldnt give me exact date. I d...

Order from 05/12

Hi everyone I ordered my device on 5/12. I was wondering if anyone else has ordered at the same or similar date and had received their order yet?

wheres my phone

Been over a week now waiting for my new upgraded phone , and the same text message every day at 16.26 saying we are sorry blah blah blah... Not good enough. Is every other customer experiencing this poor service?

Porting & O2 Customer Services

I had a spare number with EE on a SIMO that I don't use. I didn't want to lose the number, as it's very memorable, so I decided to port it over to O2 on a contract I use. The port was due to take place today, the port order on my O2 account was compl...

Warehouse delays resolved?

Hopefully good news and I haven't just been fobbed off.I've been in touch with O2 Insurance as I have a claim in for my phone. I've been waiting over a week for my replacement phone.Today I was told that O2 sent out over 600 items yesterday and they ...

Rewards

Bit bored with 02 priority moments. Have to pay for greggs now, from one a week free! No perks to having it at all. Enter everything and never won a thing. There’s a Christmas one running with all these great prizes, that Iv never known anyone win. B...