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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 46882 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 37633 Views
  • 45 replies
  • 6 kudos

DAIsy AI Granny

This actually looks quite cool, by VMo2 and hope it is deployed into Live, but do we really want o2 to be intercepting calls https://news.virginmediao2.co.uk/o2-unveils-daisy-the-ai-granny-wasting-scammers-time/

madasaf1sh by • Level 78: King of Kings
  • 1539 Views
  • 9 replies
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Using a USB data cable with a Motorola Moto G5?

Above. I have a USB lead at the Flat, would I be able to plug my phone into my PC to transfer files to and from my phone with it? The phone is a Moto G5 which I'm using until my Pixel 7's repaired because I had kind of a smashing time (excuse the pun...

Proof of Usage

I lost my phone on the 4th March. Since then I have been going through utter hell to try and get a proof of purchase certificate. During these days o2 managed to block my new sim twice repeatedly gave me conflicting information on when I would receiv...

Rezakc by • Level 1: Joiner
  • 189 Views
  • 1 replies
  • 2 kudos

Argh, no next day delivery

So, frustrating, O2 cannot seem to delivery next day to Northern Ireland. Despite it saying if you order before 4.30pm it will be delivered next day to Northern Ireland. Every order has taken 2 days to deliver and even DHL website states its been sen...

CorGre by • Level 2: Apprentice
  • 239 Views
  • 4 replies
  • 0 kudos

Not receiving texts - porting issue SOLVED

Hi all,This is a post to outline my very long journey to getting my texts back, after they suddenly stopped coming through to my phone. TLDR; I wasn’t receiving any text messages because my number hasn't ported correctly from Vodafone (issue emerged ...

Jo77 by • Level 1: Joiner
  • 329 Views
  • 2 replies
  • 2 kudos

Text messages

My mum is in her 80s and she uses a basic phone for texts and calls. She replaced her old sim to a newer one a couple of months ago. As of today she cannot receive text messages. Can anyone help? O2 say it is due to the fact that they didn't update t...

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