On 12th June my network signal dropped like a brick to the point of not being able to connect to the internet, send/receive texts or make phoen calls. After a number of calls to our fantastic customer service team at O2 (not!!!) and being told there was not a problem for 3 weeks then there was a problem then the local mast was decommissioned the residents of Yatelety aer STILL without a proper service even though O2 had suppossedly increased the strength to compensate this actually made things worse. The O2 TuGo app is c**p and hardly worth using as texts are irratic, phone calls drop out and internety is slow sometimes.
Although O2 have admitted, after about 1 month of phone calls by many residents in Yateley, there was a major **bleep** up by customer service and Networks we are STILL without a proper signal
I have been without one for 9 weeks and some residents will now be 12 weeks with no proper signal unless you hang outside the bedroom window
Come on O2, get your acty together and get this mess sorted out. Although we WILL be getting compensation (as confirmed by the Ombudsman as we have had no acceptable service for sooo long) it is not the same as having a proper service. I will not be accepting compensation until the service is back to normal but, please, 9 - 12 weeks is totally unacceptable. Also, why were customers made aware that a mast would be decommissioned due to the land the mast was on will be sold off?
Yateley residents want answers not excuses so please show some decency and give us the honest facts
