Solved: My screen keeps freezing ie no pointed cursor ...

Anonymous · ‎04-03-2016

... so I switch my laptop off at the on / off button ... & loose what I'd been typing

which must be one of the 1st things we were taught not to do when I did some word processing over 22 years ago

Any ideas ?

viridis · ‎04-03-2016

It's the new mouse timeout timer.
Jane do exactly this and report back..

Search Mouse in the searchbox at the bottom of the screen;
Choose Mouse & touchpad settings from the results
Choose Additional mouse options
Click the ClickPad tab, then click Settings…
Click the Advanced tab
Set the Filter Activation Time slider all the way to 0.

Cleoriff · ‎04-03-2016

Is this on the PC where you are in the process of upgrading to Windows 10 @Anonymous? I thought you were having some issues with that as it hadn't worked properly...??

Veritas Numquam Perit

Bambino · ‎04-03-2016

Your computer would not have shut down properly if you did that. You need to turn it back on and let it run the checkdisk, which it should do automatically. That sometimes clears possible faults.

I DO NOT WORK FOR O2

viridis · ‎04-03-2016

That ^^
Needs the disk checking for errors

Cleoriff · ‎04-03-2016

Also you should decide once and for all whether you will continue with the Win 10 install or roll back to Win 7. Having a mixture of both will not be helping the functionality of your laptop I am sure..:smileywink:

Veritas Numquam Perit

Curr946 · ‎04-03-2016

So, you can set up word to save draft documents ever so often so of the worse happens, you have a backup

Current Phone: Sony Xperia XZ Premium

MI5 · ‎04-03-2016

It cannot possibly be running "a mix of both"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-03-2016

@MI5 wrote:
It cannot possibly be running "a mix of both"

I am purely repeating Jane's words from another post she has made about Windows 10

Veritas Numquam Perit

MI5 · ‎04-03-2016

Makes no difference who said it - it ain't possible

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-03-2016

@MI5 wrote:
Makes no difference who said it - it ain't possible

Which is why it needs sorting surely ..if the 'op thinks it is' ?...

Veritas Numquam Perit