17-08-2015 14:38 - edited 17-08-2015 14:43
17-08-2015 14:38 - edited 17-08-2015 14:43
O2 sent me an SMS to let me know that my " ...latest bill is now ready to view at My O2" The SMS continues "Turn off your wifi and you won't need a username or password to login." They make no mention of the My O2 App which is just as useful, works well with Wifi and once set up require just a PIN to be entered. Is O2 now distancing itself from the app? Are there as yet undisclosed reasons why customers should avoid using My O2 via Wifi?
on 17-08-2015 14:44
on 17-08-2015 14:44
Hi Gerry,
O2 send that text because if you sign in via their own mobile data network, you are then already verified automatically after clicking the link that they have provided and taken straight to the My O2 mobile webpage rather than the application. It just gives you more ways to easily view your bill online
Hope this helps.
John
on 17-08-2015 14:58
@Anonymous wrote:Hi Gerry,
O2 send that text because if you sign in via their own mobile data network, you are then already verified automatically after clicking the link that they have provided and taken straight to the My O2 mobile webpage rather than the application. It just gives you more ways to easily view your bill online
Hope this helps.
John
Thank you @Anonymous for such a quick response. So if I understand you correctly - to give me MORE ways to view my bill online O2 instructs me to TURN OFF an alternative way (which in my case I find much easier and just as effective on mobile phone)?
on 17-08-2015 15:02
That's the general gist of it yes.
What if WiFi wasn't available and for some instance you forgot your PIN code for the MY O2 app and you're too much in a rush to go through the password reset rigma? It's effective but not necessarily essential
John
on 17-08-2015 15:28
on 17-08-2015 15:38
on 17-08-2015 15:38
Most of the texts that o2 send out have been written by people on day release from various institutions probably sometime in the distant past when government regulations allowed such social activities.
on 17-08-2015 15:54
@Anonymous wrote:That's the general gist of it yes.
What if WiFi wasn't available and for some instance you forgot your PIN code for the MY O2 app and you're too much in a rush to go through the password reset rigma? It's effective but not necessarily essential
John
I understand that @Anonymous . In my experience though it is much more likely that WiFi will be available than a network connection for data!
@Anonymous That's exactly what I do too!
on 17-08-2015 15:57
on 17-08-2015 16:08
on 17-08-2015 16:27
on 17-08-2015 16:27