I've recently missed some important calls from my local Health Surgery, who when challenged where adamant that the calls had been made by a GP to my mobile number. I then took the matter up with O2 via a chat session on the 18th September 2022 who responded indicating there was a faulty mast in my area. So I elected to receive periodic update text msgs and agreed with O2 to receive a goodwill gesture of £25. As of today (13/10/2022) I continue to receive text stating the fault is on going and I haven't received the goodwill gesture for the health issues this is causing. Would appreciate advice on how to escalate this to get a satisfactory outcome.
