General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

I’m a technophobe looking to buy an iPad

I need help choosing an I pad. I don’t want the latest technology just something to watch a movie on or FaceTime my kids. Read or listen to books. Play a couple of games. Check my banking and emails.

Implications of changing a small-cell from fibre to radio backhaul link

In the last few weeks, the nearest cell to me, which like most in London is a small-cell, has changed its connection to O2's core network via fibre to radio link to another mast nearby. Since then, although full signal is still achieved over 5G, data...

Trying to place an order online and keep getting "Something went wrong" error page

I've tried making an order on the O2 website twice last week and now twice this week and every time I try to make a payment I get the message "Something went wrong". I tried calling the number that appeared on the error page today to complete the ord...

How to stop requested notifications

Hi On Monday I requested a notification about a train I needed to catch for a funeral. That train was cancelled. Notice given. But today I received another note on my phone about the same train today being cancelled. I am part- hearing but rang the t...

S22 ultra

Excited

Legit email or scam

I've received an email from o2CollectionNoReply@telefonica.com Is this a legitimate O2 email address?

VOLT - my experience

Hi all, Maybe this is better to be merged into the VOLT thread (although that is so long this message would get lost in there), but I wanted to share my experience. Been a VM customer at this address for 6 years, with the same account number and deta...

Where’s my refund????????

Yet again I’m still without my refund. I’m absolutely sick of calling o2 customer service and all of their lies. Sometimes as soon as I manage to get through I’m then immediately cut off? On Tuesday I think I was cut off around 5 times and spoke with...

O2 Recycle is a Joke

Im trying to get out of my contract after they raised the prices a stupid amount and the signal is always terrible. I have a note20 ultra 5G (which was apparently £1150 when i brought it not even 2 years ago) but they're offering me £160ish, they rea...

No Signal at Concerts

Hi all,Having recently signing up to O2 last month I have to say I am incredibly disappointed with the lack of signal and Network when I am at large events For example, my job entails working at Concert venues such as Manchester Arena. It seems when ...