I can honestly say that I have always received excellent customer service from O2. Incidentally they were correct about premium rate texts. If you receive an unsolicited text, you just enter the number on the regulators website and it will give you the name, address and phone number to contact for a refund. The regulator can also fine the offending company and give you compensation. At the time you had the problem, they were called ICSTIS but they are now called phonepayplus.
I think you would be sorely disappointed with the customer service you would receive from other networks. In my experience O2 are significantly better than Vodafone, T-Mobile and Orange. |
How were they correct about the premium rate texts? They were completely unhelpful and didn't even suggest to me that I go to ICSTIS. I had to find all that out for myself.
Also, I don't know about T-mobile and Orange, but I have a business account with Vodafone and have relatives using Vodafone and their customer service is leaps and bounds ahead of that which o2 provides. If it had been a one off with the text messages then that would be one thing, but it wasn't. Every time I'd speak to an o2 customer services representative they'd contradict what the previous one had told me.
When I first got my Nokia E90 the firmware was so faulty that the phone was practically unusable. It was unstable so kept crashing and had no A-GPS which meant it took at least 10 minutes to find a satellite fix on the SatNav. Firmware fixes had been applied to all other models and even a range of o2 models too, but not the ones with my serial number range. o2 told me they hadn't had an update, Nokia told me that o2 had it but were withholding releasing it and they didn't know why. o2 continually denied having it until I finally spoke to someone who half knew what they were talking about and they admitted they did have it and it was an oversight that it had not been released. Every time with o2 it was like this, having to repeat yourself over and over again to staff who were poorly trained. I haven't had to deal with o2 customer services for a good few months now so maybe things have changed, but I doubt it somehow.
| Thanks for the suggestion but I'm not sure about opting for a downgrade of a phone that's been around for more than a year, especially if I'm expected to use it for 2-3 years to come. |
.....the N97 Mini certainly has not been around for a year!!!! In fact, it's really only been around for a few months. So new, that o2 have refused to stock it!!
Maybe you're thinking of the original N97 which was plagued with problems and HAS been around for a while, however, the N97 Mini is definately quite a new handset....... |
Yes, but essentially it's a slimmed down version of a phone that's been around for quite some time now. It's not new technology. I'm thinking of going for the Nokia N900 on Vodafone, but buying it directly through the Nokia store as Vodafone don't seem to have it on their website.
