Solved: Re: Internet barred does not work!

Anonymous · ‎30-12-2012

I have spoken to over 4 people at O2 about my internet being barred. I did request this in November to cut the price of my bill. This has not happened! I was told each time that the internet would be barred because I was getting charged a lot of money for data that was being used not by me but by 02mobile.co.uk. I only use my wifi if i want the internet.

The last time I spoke to a member of the 02 team (21st dec) I actually made a complaint and the guy said my internet will be barred and that money will be refunded in my next bill (same response as the last other times). I have now just checked what has been used since the 21st Dec and surprise surprise my data allowance has been used! So my internet is not barred and the same thing is going to happen again, big bill (which i am struggling to pay since this was the reason why I changed my tarriff and barred the internet in the first place!) and refund from the last time they have screwed up!

Anonymous · ‎31-12-2012

I still haven't been able to turn my data off. Im just going to go to an 02 shop and see if they can do it. Thanks for all your help tho!

MI5 · ‎30-12-2012

Turn off mobile data on your phone and delete the internet apn. this will prevent the phone from connecting to the data network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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perksie · ‎30-12-2012

It sounds as if you were misinformed, I doubt they can turn off data for one customer.

As above you do this yourself in the phone settings.

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Anonymous · ‎30-12-2012

I spoke to a guy at 02 who tried to direct me on how to turn my data off after i gave him the make but i can't turn off the data on my phone.

MI5 · ‎30-12-2012

What phone is it ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2012

Samsung GT-I5500

MI5 · ‎30-12-2012

Go into Settings >Mobile networks and untick "use packet data". The go into access point names and delete the two apn's that are listed as O2 Internet and O2 MMS.

Handbook here http://www.samsung.com/uk/support/model/GT-I5500YKAXEU

Page 91

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2012

I must be unlucky, cause I don't have use packet data on my phone. I have the other options but not that. Ive looked through the manual. Thanks anyway

MI5 · ‎30-12-2012

@Anonymous wrote:
I must be unlucky, cause I don't have use packet data on my phone.

Sorry, but I don't believe you. The option is on every phone if you look in the right place

It might be called something slightly different such as "cell data" or "mobile data" but it definately will be there.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎30-12-2012

It's getting a bit strange this story!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1