Re: Insurance fraud

Jimm · ‎31-08-2020

I know a customer who is going to commit insurance fraud, he sold his new Samsung S20 Note to CeX and he said to me he is going to report it lost/stolen then claim a new one on the insurance. I think that's out of order so I want you to stop it happening.

Customer Name = [personal details removed]
Customer Address =[personal details removed]
CeX he sold the phone to =[personal details removed]
Phone = Samsung S20 Note
Purchase Date =[personal details removed]

Bambino · ‎31-08-2020

@JimmThis is not O2. This is a customer community. You can call customer service in the morning on any of the numbers here: Guide: Coronavirus Community Help and Support Use the Fraud option to get through.

You can also report it here: https://www.actionfraud.police.uk/ or call your local police.

I DO NOT WORK FOR O2

MI5 · ‎31-08-2020

He isn’t very clever if he thinks he’ll get away with it.
CEX are wise to this type of scam and will go after him to recover the money they paid out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-08-2020

@MI5 wrote:
He isn’t very clever if he thinks he’ll get away with it.
CEX are wise to this type of scam and will go after him to recover the money they paid out.

They certainly will. They check every phone and if it's barred (which it will be after reporting lost and stolen) he will find himself in a world of trouble. Good job!!

Veritas Numquam Perit

Martin-O2 · ‎02-09-2020

Thanks for taking the time to report this @Jimm. We've removed the personal details from public view and have escalated them into the fraud team for further investigation.

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