Solved: Re: How to track sim only order?

Anonymous · ‎19-07-2016

So I recently bought a sim only deal from o2. They sent me the email confirming I had placed the order last thursday. That email said that they would update me on it's progress and give information on its' delivery, which I haven't got yet. All the info I see online says the way to track orders is to go into my O2, but in order for me to do that, I need to put in my mobile number, which I can't do because I don't have the sim yet. Any suggestions?

MI5 · ‎19-07-2016

Give CS a call and they will give you all the details.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-07-2016

Give CS a call and they will give you all the details.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-07-2016

Is there any other option? I'm not near a landline currently, and obviously don't have a mobile until this arrives.

MI5 · ‎19-07-2016

Not without a tracking number - was there not anything on any of the emails you received?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-07-2016

You could try live chat.

Contact us

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-07-2016

They gave me an order number on the confirmation email. Is that my tracking number?

Also, I can't use live chat, they need an o2 mobile number.

MI5 · ‎19-07-2016

@Anonymous wrote:

They gave me an order number on the confirmation email. Is that my tracking number?

Also, I can't use live chat, they need an o2 mobile number.

I know you can't use chat, which is why I said you need to call, but obviously you need to get to a landline first.

CS will track your order from the order number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-07-2016

Also, the confirmation email you receive when the sim is dispatched will have the tracking details so until you receive that it hasn't been sent.
You would be best to call in given the time since ordering in case there is a problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-07-2016

Ok then, I will ring CS and hope either they can track it or it arrives before then. Thank you for your time.

MI5 · ‎19-07-2016

No probs, good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.