Ear bud code issues

[Bruce64]

I honestly don't understand why o2 can't make this process much easier.  There are plenty of people having difficulty with this system.  Upgrade or buy a phone and you'll receive a promo code for ear buds . The amount of time I've wasted on trying to obtain them is beyond ridiculous.  Email, text, messenger and still not resolved my issue,  still haven't got a working code . Even the staff in the local o2 shop couldn't work it out. Surely a company this size could organise a system were you just send them out with the phone.  Come on o2 be better,  do better.  I've actually given up now. Very unhappy customer 

[gmarkj]

There is some advice in the guide Guide: Gift with Purchase   @Bruce64 .

If that doesn't help then we can also ask @Dave-O2 to step in as he has had some success with codes that don't work.

[Oxonian]

@Bruce64 

Someone posted a few days ago about issues with a code and subsequent success ! 

Their message was to copy and paste the code rather than trying to retype it. The problem was around misconstruing a circle ; was it a numeric zero, a capital "O" or a lower case "o" ?

When they finally realised what the code indicated, it worked without difficulties.  

[Bruce64]

Thanks for the information,  but I always copy and paste for that reason. 

Cheers anyway 

[Oxonian]

@Bruce64 

You are welcome. 

Please keep us updated as to developments.