On June 10th 2023 I joined 02, gave them my PAC code, they issued a temporary sim. 2 days later I was due to have my number migrated to my new phone but instead of this happening the temporary sim stopped receiving calls and texts. Since that time I have called them on numerous occasions always to be told that it would be looked at and a response would be issued in 5 to 7 working days, this never happened. I've reported this to the ombudsman who has requested a "Lockdown" letter from 02, I requested this, was told that it was in the post, it never arrived. Infact, in 14 weeks, with some 90 hours on the phone, numerous trips to the 02 store and several emails later I've never had any replies or any communications from 02. The PAC code has since expired, it has been used by 02 so therefore I cannot get a new one. 02 says the only way to resolve it is for me to send them a new PAC code, which is impossible. Now I want my property, as in my telephone number, back. 02 can't help???
I have had my number since mobile phones first came out. I'm disabled, I suffer with Parkinsons Decease and have heart failure with AF, I live alone, I'm a pensioner all my contacts are unable to message me. Recently a friend said he heard I was dead, not nice to hear. My NHS, my cardiology consultant, my pharmacy, banks etc etc all use that number, I had issued all my contacts with the temporary number provided by 02, 2 days later, unknowns to me this temporary number failed. I am at a loss, the only hope I have is that I get the Lockdown letter and the ombudsman helps me. I had issued all my contacts with the temporary number provided by 02, 2 days later, unknowns to me this temporary number failed. I need help as customer services only gather information, they know nothing so send it to one of the back rooms who never respond. Why does 02 Customer Services lie as in saying I will receive a reply, never happened.
