Disappointing promises

[Anonymous]

Dear O2,

This will be the fourth time I am contacting your team. I am utterly disappointed and to think that I have left really positive comments on this thread before this. I have cancelled my monthly contract within the allowed 14 days in July. I agreed to pay off the remaining amount of the phone I bought and that the last payment will be due on 6th August, only to get charged again on 21st August. Called up and thought that was sorted out, was really happy and left a positive feedback because I genuinely felt that the O2 team was amazing. I retract that statement today as I just found out I have been charged again with £17.98, and another £199.93 on 4th September. This is ridiculous.

I don't even know who else to contact now because I do not want this to happen again. Please advice and sort it out.

Jo

[MI5]

Hi @Anonymous but this isn't customer services.

I suggest you raise a complaint with O2 as we cannot assist with account issues, sorry

https://www.o2.co.uk/how-to-complain

[Cleoriff]

Hi @Anonymous This isnt customer services you are talking to. We are all customers like yourself Sorry to hear this has happened to you

Your options are to contact O2 again via this link https://www.o2.co.uk/contactus

Or make a complaint https://www.o2.co.uk/how-to-complain

[jonsie]

This happens far too regularly and the community is full of similar posts if you search. It's ok them saying it has been sorted out but as the system is automated to a great extent, someone needs to be responsible for entering the correct information. Finding the right someone shouldn't take multiple calls over multiple months.

Other than the above advice, Google CEO O2 and email his office. To me you are due a generous goodwill gesture. 

[Marjo]

Hi @Anonymous how are you doing today? Sorry to hear about your bad experience.  I'll drop you a quick PM to discuss in more detail in case we can help you out in any way.