Contacting customer support and trying to resolve any sort of issue with O2 is just infuriating.
Mostly automated replies, human advisors either don't care or are completely clueless.
Complaints team don't reply to letters, or emails other than the standard wee will reply within 7 days. I'm still waiting 10 weeks later
(7 phone calls , 5 emails, two store visits and two recorded delivery letters am I'm no further along)
Suffice to say I've had enough, escalated it to the ombudsman and commencing a claim with the small court
Could have been easily resolved in a 10 min phone conversation or email If they had been interested
