o2 complex needs support

madasaf1sh · ‎27-03-2025

Looks like o2 are doing something that seems a better than others, but will need to be seen to be believed.. and it seems to be UK based...

https://news.virginmediao2.co.uk/virgin-media-o2-launches-specialist-uk-based-team-for-complex-custo...

https://www.ispreview.co.uk/index.php/2025/03/virgin-media-o2-boosts-uk-customer-support-with-new-te...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Pipstop78 · ‎27-03-2025

Well hope it works. I've never had any trouble with 02 I've had lots of help over the years with them

jonsie · ‎27-03-2025

I wonder if requesting a call back will actually be honoured now?

And how to get through to these wonderful advisers?

Will complaints still take 8 weeks or will they be actioned much quicker now?

Porting and migration issues miraculously done without issues.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎27-03-2025

And in other news

https://www.theguardian.com/business/2025/mar/27/sky-to-cut-2000-jobs-at-customer-service-centres-an...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎27-03-2025

O2's actions here a laudable, but this is going to take some time to be effective due to the extent of training necessary. Also, five-hundred staff sounds like a lot but with the size of the customer-base they are going to be dealing with a small proportion of daily enquiries.

Fingers cross that it is deemed to be a success and that O2 expand the numbers as time progresses. 👍

MrRichAllen1976 · ‎30-03-2025

They need to employ more people, the problem though is that nobody wants to work in the retail trade, silly hours for not much money.