Hi
This isn't a moan, just a highlight of the crazy logic you guys work to.
I have 3GB of data per month - far too much for me. However I'm not allowed to reduce the data, only increase it. Ok, sort of understandable so far. However, I can pay off my handset and cancel my contract, which would allow me to start a new contract with a package that suits me - so decision time, or so I thought.
What this has actually done is force me to look at sim only deals elsewhere, and I find I can get a better package (with 4GB!!) much cheaper, so much cheaper that it actually covers the cost of my handset.
So, just wanted to say thanks O2, you have saved me a bundle of money and all you had to do is lose me as a customer.
CRAZY 😜 😝
