General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

2 sim cards with the same phone number

Can I use two sim cards with the same phone number for the iPhone and for the iPad? Thank You.

Data sim only APN & Checking data usage

Can some one confirm that APN mobile.o2.co.uk Username bypass Password password is the correct APN for pay monthly data sim only, Also is there a URL to check data usage as the sim is used in a non o2 4G router, On EE Network if i go to http://add-on...

Resolved! voicemail

anyone know how to turn off o2 voicemail

Why do 02 lie about their stock-levels

So, believe it or not, in the last month I've been through this process 3 times. 1: Ordered an Ipad and Iphone on "next day delivery" because the website said they were available2: Paid the up front money3: Got a text saying neither Ipad or Iphone wa...

Good news for customers

O2 have announced that they will always make sure customers get their refunds for disputed digital content purchases. (About time O2 complied with the law and made sure refunds go straight back into customers accounts directly.) hopefully this will s...

emergency calls only

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......

DPD - the worst delivery service in the UK

Every time I have ever arranged a pick up of my phone with O2, they have used this service - DPD. Every single time I have had to wait for hours, or after hours of waiting to be told 'that they tried to deliver'. This is LIES. I have been at home, wi...

I'm not happy.

I'm not happy at all. How am I supposed to contact O2 about my bill. When I can't make phone calls?!I'm so angry right now.

O2 failings: unreliable coverage; requires pressure to abide by Sale of Goods Act

25 July 2017. North Hertfordshire. Sandon.Over past two weeks mobile service has got worse at my location (inside and outside property). Delayed reception of texts, banked-up emails; no internet connection at all; sometimes no register recognition to...

Sales not offering loyalty multi contract discounts!!

I've been with O2 since 2004!! I've recently taken out 2 further monthly contracts and NOT offered the 25% and 15% loyalty multi contract discount. CS have just told me it needs to be applied at point of sale and can't be applied afterwards. I am wai...