Does anyone have any tips to ensure a complaint email is actually responded to please? I’ve emailed the correct email twice and had an auto response saying they aim to reply within 7 working days (so know I’ve got the right email) and then nothing. So frustrating!
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The difficulty is @Sarahp1 that you question is akin to closing the stable door after the horse has bolted. I could have made suggestions as to how to articulate your complaint so as to make it easier for the complaints' team to review it, but you probably needed that advice before you submitted your complaint.
As @MI5 has stated, it is not a good policy to raise more than one complaint so I think that you have now got no option but to sit tight and await a response.
