Solved: Claiming free gift issue

Anonymous · ‎07-12-2016

Following previous issue with claiming free gift of incorrect link I followed the new link as advised but have now run into another issue whereby my email address is flagging as invalid. I cannot claim my free gift without the email address. I know the Email address is correct and have also tried several others but get same 'invalid email' response. Any suggestions?

Cleoriff · ‎07-12-2016

If you are now using the correct link as advised @Anonymous I think you will need to contact customer services to ask why it is throwing an error re your email address? http://www.o2.co.uk/contactus

I wonder though whether it could just be a system error...ie many people claiming gifts...??

Veritas Numquam Perit

Cleoriff · ‎07-12-2016

If you are now using the correct link as advised @Anonymous I think you will need to contact customer services to ask why it is throwing an error re your email address? http://www.o2.co.uk/contactus

I wonder though whether it could just be a system error...ie many people claiming gifts...??

Veritas Numquam Perit

Anonymous · ‎07-12-2016

Thank u @Cleoriff I will try that

MI5 · ‎07-12-2016

Are you using the email address that is connected with the account for the phone you purchased?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2016

Any possibility of help here @Toby as there seems to be never ending problems with promotions?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎07-12-2016

@jonsie wrote:

Any possibility of help here @Toby as there seems to be never ending problems with promotions?

Hi @jonsie,

This one may be affected the leaflet issues we talked about a few weeks back. I have however raised this again within the team to see if anything else can be done to limit confusion. I've also raised all other issues we have recently seen :). Most are separate and isolated, which is not to sat that they are not important to resolve of course!

@Anonymous please give us a call and we can sort that out for you

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