on 27-02-2013 20:53
on 27-02-2013 20:53
Hello all,
I was completely dissatisfied with O2 service. I have received a faulty iPhone4 on Thursday, and they still have not managed to get me a working one. It is written in a letter that I can change my mind within 7 working days since I have received my sim card, which was 5 working days ago. However, during a conversation in a live chat the person refused to accept my decision and insisted on paying 600 pounds for going out of contract. Where should I call in order to leave O2 without paying them anything? Thank you in advance.
With regards,
Kiril Rupasov
on 27-02-2013 20:57
Speak to customer service using the contact link below. DO NOT USE CHAT!
on 27-02-2013 20:57
Speak to customer service using the contact link below. DO NOT USE CHAT!
27-02-2013 21:16 - edited 27-02-2013 21:19
27-02-2013 21:16 - edited 27-02-2013 21:19
@Anonymous wrote:Hello all,
I was completely dissatisfied with O2 service. I have received a faulty iPhone4 on Thursday, and they still have not managed to get me a working one. It is written in a letter that I can change my mind within 7 working days since I have received my sim card, which was 5 working days ago. However, during a conversation in a live chat the person refused to accept my decision and insisted on paying 600 pounds for going out of contract. Where should I call in order to leave O2 without paying them anything? Thank you in advance.
With regards,
Kiril Rupasov
You will have to pay, you signed a contract so you must abide by the contract or pay to cancel it, have you received the replacement yet, wait & see if it works first
on 27-02-2013 21:19
on 27-02-2013 21:19
on 27-02-2013 21:21
on 27-02-2013 21:21
I think the OP is still within the 7 working days to cancel.
on 27-02-2013 21:23