Re: Can no longer top-up

no-signal-sam · ‎12-11-2023

My wife last topped up on Classic PAYG four months ago using the MyO2 app.

For the last few days she has been unable to top up via the app or online. The app just displays a blank white screen and online there is just a small white space between the header menus and the footer links. She phoned 4445, explained everything, then the assistant tried to persuade her to set up a direct debit, which she declined. She was then left on hold for 30 minutes after which she gave up.

Thanks for any advice

Enlli · ‎12-11-2023

Not good, especially the agent wanting her to set up a direct debit. Basically they were trying to get your wife on to contract!

Some other ways here for now

Guide How to Top Up (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎12-11-2023

@no-signal-sam

If using the app, try deleting, rebooting phone and then reinstall the app.
Otherwise you need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎12-11-2023

OP Said both App and Web did not work, phoning O2 was fruitless and they were almost tricked into a contract

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎12-11-2023

Social advised as an alternative to calling.

App may work after a delete / reboot / install.

PAYG CS cannot sell contracts. It would have been a push towards a rolling plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

no-signal-sam · ‎12-11-2023

Thanks Enlli. Dialling 4444 worked OK. Strange that the app and online still show blank.

Oxonian · ‎12-11-2023

@no-signal-sam

Purchasing a top-up voucher from a local shop has never let me down.

no-signal-sam · ‎12-11-2023

Thanks MI5. I tried deleting, rebooting and re-installing the app, but it is still not working.

Enlli · ‎12-11-2023

@no-signal-sam Glad that worked

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.