Solved: Aerial Direct - What Have I Done?

Anonymous · ‎15-02-2014

Hi All,

This is an intro as well as a cry for help!

I'm just coming to the end of my Voda contract, and as I had no incentive to stay with them, I decided to shop around. I then had a call from Aerial a couple of weeks ago, and TBH, the lad that I spoke to was neither pushy or came out with typical sales patter. I asked lots of questions which he answered honestly - I asked for things like a 32G 5s instead of 16, and was it worth going to 5G of data instead of 1G and he explained every reason why I shouldn't. Maybe an honest salesman!!

He gave me time to think about it, and so I looked at all mobile contracts/offers to compare. The deal he offered, whilst only saving me a small amount of money, was better than what Voda were offering and no dearer than what other providers were offereing. He was also offering me O2 which is where I wanted to go. Yesterday, I got a pre arranged call back from him and then went through everything again, and I 'signed on the dotted line' as they say!

I had no reason to worry about this, as my last Voda contract was sold in the same way and I've never had an issue. I say no reason to worry, but as I've signed for O2 now, I thought I'd look at the forum, and now it would appear that I DO have a reason to worry!!!!

I know this was discussed at length in a previous post that has only recently been resolved - I think it was Toby that sorted it - but is there any way that I could get out of this and deal with O2 directly, is it illegal to have no 'cooling off' period, or am I now totally stuck with this lot for the next two years?

Sorry my first post is a negative one, but any advice/help will be gratefully received

Thanks, Nick

MI5 · ‎15-02-2014

Distance selling is covered by a cooling off period of 7 days, so you can cancel if you wish, however, bear in mind there are only a few complaints on here out of many contracts sold by Aerial, and we only generally hear complaints anyway.
Just saying, it may not all be bad news esp if you got the deal you wanted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-02-2014

Hi.

Contact them now before the cooling period lapses.

Their should be one with and also look at distance selling.

As a rule I personally never undertake anything from a cold call as I do my homework before committing to something that lasts typically 2 years.

Then either open a contract online with O2 or visit an O2 high street store or Cpw etc

Anonymous · ‎15-02-2014

Thanks for the quick reply BOB, but when I spoke to them yesterday, I wa told that the contract was immediately binding! I'm not sure that can be legal, but I don't know.

Anonymous · ‎15-02-2014

I'm in my iPhone right now so it's not easy to scour through t&c

Look at their t&c now.

Im not Confident that it is binding straight away.

Typically it's 7 working days.

Anonymous · ‎15-02-2014

I will do if I can find them! I do recall them emphasising on the phone call, something along the lines of "by agreeing to theis on the phone, it's a legally binding contract!"

I'll have to try looking on their website!

Anonymous · ‎15-02-2014

Is this them ?

http://www.aerial-direct.co.uk/#1

Anonymous · ‎15-02-2014

Yep, that's them! I'm sure there must be a lot of customers that have gone through them and are fine - probably true of a lot of places like this - but if I can back out, I will!

MI5 · ‎15-02-2014

Distance selling is covered by a cooling off period of 7 days, so you can cancel if you wish, however, bear in mind there are only a few complaints on here out of many contracts sold by Aerial, and we only generally hear complaints anyway.
Just saying, it may not all be bad news esp if you got the deal you wanted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-02-2014

If you have lost confidence then go with your gut feeling.

Their is a contact us number in that link.

If you do cancel watch your bank account if you gave them on the phone call.

Anonymous · ‎15-02-2014

MI5 - Thanks, and I agree with what you are saying about complaints. As I said, my previous contract was set up this way and I had no issues.

BOB - I will have a think over the weekend, as they only operate Mon - Fri and I'll still be within seven days of signing. It's odd about the bank details, as they do not appear on the forms they sent me.