30 Minute wait to answer a call.

[Anonymous]

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the service ends at nine o'clock. " In addition to this fiasco, Live Chat is currently unavailable. Does that mean that all the Live Chat operatives have become so *bleep* off with fielding customer complaints that they have all buggered off home?

As it is 19.30 Do you mean that you won't answer before 09.00 (am) tomorrow? In any case, a 30 minutes wait is totally unacceptable.

Equally unacceptable is your pricing structure for the iPhone 6 at £49.00 a month.  For  2 year contract, that works out to be £1176.00.

If I buy an iPhone 6 (Sim free, unlocked) from John Lewis at a cost of £539, with a TWO year warranty, backed by Apple, and then go to BT and get their sim only offer, I can get a sim which gives me 4G. 2Gb Data, 500 minutes, and unlimited texts for £10 a month. £539 + (10 x 24) = £779.

This is a saving of £397. or approx £16.50 a month. And I might actually get some customer service!

Offer me a better deal or loose me!

[MI5]

I'm afraid that's the story we're hearing at the moment.
Go for the best deal you can find but check the signal before moving in case it's no good in your area.

[jonsie]

O2 won't respond here as it's a customer forum. You do need to call 202 and choose the option for leaving. Speak to retentions and you may get an offer.

[Anonymous]

I actually waited on the phone for 45 minuteswaiting for an answer as the online chat wasn't working.

I will definately be leaving O2. Had I been calling to sign up would I have been answered straight away?

[Cleoriff]

And so the compaints come rolling in about these wait times and CS. Someone has to take notice sooner rather than later

[jonsie]

To be honest....no.

[Cleoriff]

---

@Anonymous wrote:

I actually waited on the phone for 45 minuteswaiting for an answer as the online chat wasn't working.

I will definately be leaving O2. Had I been calling to sign up would I have been answered straight away?

---

Best time to call is 8.30 in the morning

[MI5]

Ironically, the phone system is in meltdown at the mo so it wouldn't have made any difference at all why you were calling.

[Anonymous]

i have been waiting 1hour 23 mins! bet i get cut off at nine too! poor service indeed...

[MI5]

Another one !!