General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone Mast

There is currently a problem with O2 in my area, as a phone mast is not working, but everyone else (wife and 2 children) are able to txt, phone etc and have signal except me........whats happening? I have turned phone off and back on with a hope to g...

Resolved! Steps for paying off contract and getting PAC code

Hi everyone So from a previous discussion of mine here (http://community.o2.co.uk/t5/Discussions-Feedback/No-3G-or-4G-in-Oxford-City-Centre-for-the-past-year/td-p/904417/highlight/true), I have decided that I am ultimately going to have to (somewhat ...

Resolved! Crossed phone call crossed wires call interfering

Hi, yesterday my partner was trying to ring me but my phone was in my van outside a customers house as I was inside. My phone call log show's that all her calls to me were missed and not answered but her phone log shows all the same calls at the exac...

Default In Error by o2

So I took out a contact in may this year for a galaxy s6, I didn't get on with the handset and returned it 5 Days later. They then disconnected my line and my balance was left at £0. I wanted to take out a loan for a new house developments and got de...

tech for tech's sake

subject title is a skit off 'Art for Art's Sake' song by the group 10cc OK, tech for tech's sake? I ask this as a tech novice eg (yesterday, between me & the laptop, just no copy & paste no matter how hard I tried ) I'm old school eg If it ain't brok...

Why can't I use 3 network for 3G when they own O2

where I live there is no O2 3G not even edge only 2G and the O2 have no plan to do anything about it but I have found out that 3 have an amazing 3G signal round here so why can't O2 customers use 3 it's the same company ?

Resolved! cold calls

how do I report a cold caller with no telephone preference service for mobiles?

Resolved! O2 Call Centre

Since yesterday lunchtime, I have called O2 a mere 57 times to try to upgrade my phone and each time been told to call back later! The online chat has also been too busy to use!! How many people work at the call centre I wonder - clearly not enough. ...

Have you read your T&Cs?

More often than not, once someone starts complaining about being treated unfairly by their provider, the reply to that is "Well, have you actually read your Terms and Conditions?". What's even more surprising is that we often hear such a reply from s...

Service: Ross - London Wall Branch

I dealt with Ross the 02 Guru at the London Wall Branch on Tuesday and Thursday this week. I just wanted to give feedback on his customer service. I am a complete technophobe and he was wasn't patronising, he was helpful, cheerful and clearly loves t...