02 phone coverage in Devon

Anonymous · ‎30-08-2017

I have just come back from a holiday in Woolacombe, Devon and 02 mobile phone coverage was dreadful, only short windows of use. 2 years ago it was the same in Cornwall and the only one of my family not on 02 is my son in law who is Vodafone and he had constant use of his phone which we all used especially me when my husband was admitted to hospital. Very frustrating. Now back home and coverage fine. Do 02 just need more towers in the West Country???

Anonymous · ‎30-08-2017

Probably. I'm in Somerset myself & o2 coverage is mostly brilliant for the best part of the county. I visited Cornwall myself a couple of years ago & the o2 signal was dreadful. I had patchy 4G in areas or the signal was non existent on 2G

Cleoriff · ‎30-08-2017

Hi @Anonymous did you do any network status checks whilst away? https://status.o2.co.uk/

Probably too late now.

However... for future problems and reference you could have a look through this self help guide..

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

(I don't live in Devon nor been there recently so can't comment on a personal basis...):smileywink:

I do visit Somerset frequently and am the only one of 8 who is able to get a good signal...so it will be interesting to compare this year...

Veritas Numquam Perit

jonsie · ‎30-08-2017

They definitely need to upgrade their network in Devon and Cornwall, it's always been poor. The lake district is another prime example.

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Marjo · ‎31-08-2017

Hey @Anonymous thanks for posting your feedback! Sorry to hear you had poor coverage during your holiday. We'll pass on your feedback to O2.

I just googled Woolacombe as I've never been there - looks like a very beautiful place to visit!

MI5 · ‎31-08-2017

Woolacombe is 2g only at the best of times.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-08-2017

2G??. I guess not many people will bother booking to go to Woolacombe then....It must be a nightmare if you live there...

Veritas Numquam Perit

MI5 · ‎31-08-2017

Maybe they all use EE

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-08-2017

@MI5 wrote:
Maybe they all use EE

Possibly...or in their 80's and have no need for anything over 2g.....(No I can't be accused of being ageist ..at my age)

Veritas Numquam Perit

Anonymous · ‎01-09-2017

Hi Marjo - many thanks for responding. It seems on a link that was below you there is no 4G service in Woolacombe? or 3G only service for 2G? And yes Woolacombe is a lovely place to go - all my grandchildren love surf boarding in the sea and playing on the 3mile beach - perfick!