02 app no longer opens after recent update

Anonymous · ‎27-11-2016

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for over 2 weeks

Anonymous · ‎27-11-2016

Try uninstalling & reinstall it then turn your phone on & back on

MI5 · ‎27-11-2016

It has been reported already I believe.
@Toby any updates ?

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Toby · ‎28-11-2016

Hi @Anonymous,

Please try to un-install/re-install as you've been advised here by @Anonymous. If that doesn't work, let us know! We did have a few issues last week, but these were resolved. Let me know how you get on

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Anonymous · ‎28-11-2016

Have uninstalled & re installed twice It didnt work but I didnt turn the phone off and on so will try again and let you know how I get on

Anonymous · ‎28-11-2016

Have done as you suggested but the app still doesnt work. Have you any other suggestions ?

Anonymous · ‎28-11-2016

@Toby Sounds like the problem still occurring for some

MI5 · ‎28-11-2016

I guess it's not fixed for everyone yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-11-2016

To assist with further investigations, can you please provide some information about what device you are opening the app on? So what phone, OS, etc.

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Toby · ‎29-11-2016

Hi @Anonymous, thanks for the update. I'll report this to the app team. Which OS and device are you using? If any others are seeing this issues, can you please provide details of your OS/device too please?

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