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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Fatally Flawed Refresh Tariff??

I am on a 30Gb refresh deal, but I have missed out on being able to pre-order an iphone 7 plus because I have 20 days left before my 12 month anniversary, which in turn means I may potentially get a handset till late October. How about allowing refre...

Anonymous by Not applicable
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iPhone preorder 8:09am 9/9/16 not arriving

I upgraded to a new iPhone 7 jet black 128gb and got confirmation email at 8:09am on 9th September (9 minutes after preorder opened) that my upgrade had been accepted. I have just been informed by text I'm not getting the new phone tomorrow, after I ...

Anonymous by Not applicable
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Sony IFA 16, Xperia XZ, X compact

Xperia XZ 3GB RAM 32GB eMMC (Single SIM)* 64GB (Dual SIM)* Up to 256 GB microSD™ card SIM capability Single SIM Dual SIM Nano SIM Operating System Google™ Android™ M Processor (CPU) Qualcomm® Snapdragon™ 820, 64-bit processor Battery 2900 mAh Qnovo A...

IMG_20160901_130524.jpg IMG_20160901_130704.jpg
viridis by Level 56: Guvnor
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Resolved! improve your customer service!!!!!

Shocking service. Have called several times today and haven't got thru once. At lunch I called and was told I would be eating 50 minutes which I could not do. Tonight I called and thought I was through only for the advisor to hang up on me before say...

Anonymous by Not applicable
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Resolved! Return of faulty items

Hi there has anyone out there had problems returning what appears to be a faulty lumia 550 that wont charge properly and the joke of a customer complaints service where your passed around in circles with them all telling you the same thing but how yo...

Anonymous by Not applicable
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Resolved! An attempt at understanding the Refresh Programme and the O2 Recycle program.

Ok, so as most people know, with refresh the contract is spread over 24months and in order to upgrade the phone, you need to pay off the device plan. However I recently was asked by a friend who is with another network, whether recyling the phone (be...

Anonymous by Not applicable
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Website bugs or errors

Hi guys, Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeti...

Anonymous by Not applicable
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Unread Posts

I have to ask this and wonder if there is a way round it...There are a few threads on here at the moment that I have limited interest in. So I do two things..1) Mark all posts as read2) Unsubscribe from TopicAll appears fine for a while. I can then r...

Cleoriff by Level 94: Supreme
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Signal Boxes

So my mate out in the sticks struggle to get any signal with any of the networks, but O2 was the best, I use that term in jest. He was always dropping calls etc so went looking for a signal box, as the tugo app didn't work in pay and go, is he would ...

Curr946 by Level 26: Upbeat
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Refresh orders of iPhone 7plus

I have tried to phone o2 for 2 days without getting through. Yesterday I got through to chat. I am on the refresh contract which means that on the 25th I can upgrade for free. Well... As you can't speak to anyone the chat person told me I have to go ...

jtuk by Level 3: Thinker
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