Hi,
I received a work phone and business sim when I started with a new employer in December. For a few days the phone worked fine and then the signal disappeared and I could not longer use Whatsapp or make calls or text messages.
I advised my employer as well as running through the typical troubleshooting options like resetting the network settings and rebooting the phone. I received a new sim card and it again worked for a few days before reverting back to no signal.
The network coverage is fine in my area (Newcastle) and it was the same when I travelled to Manchester for meetings in January, so doesn't sound location based.
I have tried my personal Vodafone sim in the phone and it works fine, with a strong 5g signal, so the evidence suggests the phone is fine too so could be something at O2's side? A colleague also has the same issue with their work phone and they're Bristol based, so all in all it's something O2 related or an issue with my employers account.
I have again advised my employer but they didn't receive any further help from O2 and having lost patience I tried calling O2 myself this morning, having entered the details twice due to their platform migration I was then put through to an agent who couldn't have been less helpful and said the employer name was not a match, so pretty useless.
Has anybody else had this issue or even had a resolution? Any help would be appreciated.
Thanks in advance.
