sharer plan

[MarkP]

just been informed that now I have upgraded from iphone 6 to 7, can no longer use it as a lead device in a sharer plan ????

[MI5]

Did you ask for it to be made the lead device when you upgraded?

[MarkP]

upgraded online, just been told it only applies to ipone 7...wtf

since i was already on a sharer plan, with it set up as a lead device...didnt see any need to..especially as the refresh seperates the tariff from the phone....

[MI5 · Accepted solution]

When you upgrade it all starts as new I'm afraid - It would need to be set up as lead device again.
Not sure what you mean by "only applies to iPhone7" though?

[MarkP]

yeah, no problem setting it up from scratch..

they are saying that i cant though because you cant use the iphone 7 as a lead device...

basically everytime you speak to some one you get a different story..

ive had..."your not on a sharer tarriff"

"we dont do sharer tariffs any more"

and now.."not on an iphone 7"

not counting the times ive been told...yes its all set up..wait 24 /48 hours....and guess what..!!!

[jonsie]

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@MarkP wrote:

yeah, no problem setting it up from scratch..

they are saying that i cant though because you cant use the iphone 7 as a lead device...

basically everytime you speak to some one you get a different story..

ive had..."your not on a sharer tarriff"

"we dont do sharer tariffs any more"

and now.."not on an iphone 7"

not counting the times ive been told...yes its all set up..wait 24 /48 hours....and guess what..!!!

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Totally unacceptable. I am fairly positive that far more training is needed on Sharer Plans. Why it isn't available for iphone 7 I don't know. Maybe because they give 'special' high data tariffs for iphone?

[MarkP]

worked fine on an iPhone 6 plus - on a 20GB tariff..

they just don't have the training....

[MI5]

No reason why it shouldn't work. It's not dependent on phone type at all.

[MarkP]

Exactly....but trying to find someone in customer services who understand sharer tariffs...and doesn't just come up with nonsense excuses....is making my head hurt.....

[MI5]

Yes, we find they have generally no idea about them.
Have you looked in your MyO2 to see if you can set it yourself?