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new phone

max17
Level 1: Joiner
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on ‎11-11-2024 12:02

on ‎11-11-2024 12:02

I've just recieved my new Iphone 15 that I've ordered but when I try and set it up it says 'Remote management This iphone is owned by: Bank Of America Corporation' and I cant set it up

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MI5
Level 94: Supreme
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on ‎11-11-2024 12:11

on ‎11-11-2024 12:11

@max17 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎11-11-2024 12:28

on ‎11-11-2024 12:28

That is caused by BOA's supplier registering the wrong IMEI into a tool called Apple Business Manager, and it been taken in by BOA's MDM tool

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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