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iphone 6s battery issue, nobody dealing with it

starwarsfan
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on ‎22-11-2016 12:36

on ‎22-11-2016 12:36

Getting really annoyed. My iphone battery is cutting out and stalling way before reaching zero. In fact ive never seen it hit zero or 1 or 2 %. I only got it in april. 

 

Took it into the apple store they told me a replacement battery would cost £200 and not covered by warranty. 

 

Took it to the 02 store where I signed the contract and they told me it was a fault with apple and pretty much nothing they could do. 

 

I now have a non mobile mobile-phone. any advice. pretty fed up if i'm honest, 

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gmarkj
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on ‎22-11-2016 12:38

on ‎22-11-2016 12:38

Keep pushing Apple - see thread here (http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/IPhone-6s-dying-with-30-battery-remaining...) where another member had this issue and Apple swapped the phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎22-11-2016 12:42

on ‎22-11-2016 12:42

Absolutely right.
Don't let either party fob you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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starwarsfan
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on ‎22-11-2016 12:48

on ‎22-11-2016 12:48

i have been fobbed off.. you are right. but i cant afford the time or the money to keep going back and forth to the apple store. its a 70 mile round trip. 

 

my cheapest option is just to buy a crappy phone and use that. 

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MI5
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on ‎22-11-2016 12:59

on ‎22-11-2016 12:59

Call them and have a moan - they will usually give you a reference number to quote in store that authorises a repair or replacement.
http://www.apple.com/uk/contact/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎22-11-2016 13:30

on ‎22-11-2016 13:30

It's well worth a 70 mile round trip to get good customer service and the problems sorted.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎22-11-2016 15:00

on ‎22-11-2016 15:00

You possibly may have a 6s part of the problem batch that was reported 

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adamtemp64
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on ‎22-11-2016 15:46

on ‎22-11-2016 15:46

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exte...

 

If there is a faulty batch of batteries then the link above will assist depending on when you bought it quote the sale of goods act if before october 2015 or the consumer rights act if after oct 2015

 

If apple have admited a faulty since new issue you are covered as explained in the links

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
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‎22-11-2016 16:00 - edited ‎22-11-2016 16:03

‎22-11-2016 16:00 - edited ‎22-11-2016 16:03

http://www.bbc.co.uk/news/technology-38049296 now in the press

 

https://www.apple.com/support/iphone6s-unexpectedshutdown/

 

P.s. if not affected and just battery replacement https://support.apple.com/en-gb/iphone/repair/battery-power £69 not 200

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Marjo
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on ‎29-11-2016 11:13

on ‎29-11-2016 11:13

Hey @starwarsfan How are you getting on? Any help from the above responses?

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