Solved: iPhone says it needs to be restored

Anonymous · ‎21-12-2017

Hi,

i plugged my phone in as normal last night and in the early hours i woke to my phone displaying a message stating that it needs to be plugged into itunes and restored.

When plugged into itunes it gives two options, update or restore. Ive tried both options numerous times with no success.

Can anyone advise me on what step to take next?

Its an iphone 6 and I will have had it 2 years in January

Many Thanks

Jo

MI5 · ‎21-12-2017

Put the phone into DFU mode and reinstall the software.
You can restore your last backup afterwards as this process will wipe the phone completely https://www.theiphonewiki.com/wiki/DFU_Mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-12-2017

Put the phone into DFU mode and reinstall the software.
You can restore your last backup afterwards as this process will wipe the phone completely https://www.theiphonewiki.com/wiki/DFU_Mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎22-12-2017

Hey @Anonymous did you find the above advice useful or are you still having issues?

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