Solved: iPhone 5c activating sim

Anonymous · ‎08-05-2015

My 5c arrived today with a nano sim but when I put it in it just sais no sim so I can't activate my phone,

Help

Cleoriff · ‎08-05-2015

Hi. Try taking the sim out and reinserting it. Turn the phone off and back on again. Or, it may well be the sim is faulty, if so, pop to your nearest O2 store and get a new one...

You could order a new sim online ...but would have to wait for it to arrive https://www.o2.co.uk/shop/sim-cards

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎08-05-2015

Hi. Try taking the sim out and reinserting it. Turn the phone off and back on again. Or, it may well be the sim is faulty, if so, pop to your nearest O2 store and get a new one...

You could order a new sim online ...but would have to wait for it to arrive https://www.o2.co.uk/shop/sim-cards

Veritas Numquam Perit

jonsie · ‎08-05-2015

Have you done the sim swap here : http://swapmysim.o2.co.uk

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Anonymous · ‎08-05-2015

That means you need to do a sim swap

MI5 · ‎08-05-2015

Faulty sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2015

Go instore to get a new sim rather than online as you will get it sorted straightawy

perksie · ‎08-05-2015

Seeing quite a bit of this recently here, I'm wondering if O2 have a pile of faulty sims.

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Anonymous · ‎08-05-2015

I thought I read somewhere or in another thread that was a possibility of a batch of faulty sims. I maybe wrong on this of course

MI5 · ‎08-05-2015

Quite possibly - I received a faulty one too 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-05-2015

@MI5 wrote:
Quite possibly - I received a faulty one too 😞

I was going to say you had a problem with a faulty sim recently.

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