iPhone 5 calls dropping after 2 minutes

[Anonymous]

Hi, i'm having problems with my iphone 5. After around 2 minutes of every phone call (incoming and outgoing) the call goes silent. The call duation timer still continues but there is no sound at my end and i can't be heard at the other end. I've tried turning the phone off and leaving it a few minutes before restaring but this hasn't worked. Not sure if this is an O2 issue or a problem with the handset. Any ideas on how to fix this?

[MI5 · Accepted solution]

I'd pop into an O2 shop and get a sim swap first.
Also, if you book an apple genius appointment they will check your phone for you so you know if it's OK or not.

[Anonymous]

Hi.

Following on from MI5's advice.

Try a reset of your iPhone by ;

Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset All Settings.

Sometimes making a back up and restoring your phone via iTunes can help.

If you do seek a genius bar appointment then do create a back up to iTunes and or iCloud just in case they swap it out for you.

Let us know how you get on.

[Anonymous]

Will be interesting to know the outcome of this one Ricki, as it is a very weird one to me, especially the issue happening after roughly the same period of time. I have never had this issue *touches wood*

[Anonymous]

All three iphone 5s in our house (Croydon) have picked up the same problem. I was told by O2 to switch off 3G and hope it gets fixed. It could apparently be related to 4G switch over work? Still the same after 3 weeks....

[Anonymous]

The problem that may happen here is if a person upgrades to a 4G tariff then the ability to switch off 3G is taken away.