This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

iPad cellular issue

Anonymous
Not applicable

‎04-08-2015 21:55 - edited ‎04-08-2015 22:17

‎04-08-2015 21:55 - edited ‎04-08-2015 22:17

I am paying for cellular data on my iPad, however it seems to have stopped working. Shows connected to O2 and signal strength, however no 3G, 4G, gprs or even E. I have checked APN settings and even reset them and done several soft resets but nothing works. Any ideas? Thanks in advance
Message 1 of 7
4,286 Views
0 Kudos
6 REPLIES 6

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎04-08-2015 22:22

on ‎04-08-2015 22:22

Possibly a mast fault in your area, check here and report it if nothing shows: http://status.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 7
4,267 Views
0 Kudos

MI5
Level 94: Supreme
In response to perksie
  • 151922 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎04-08-2015 22:47

on ‎04-08-2015 22:47

Have you got data turned on in settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
4,256 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎05-08-2015 05:49

on ‎05-08-2015 05:49

Yes, all switched on 👍🏻
Message 4 of 7
4,189 Views
0 Kudos

Anonymous
Not applicable
In response to perksie

on ‎05-08-2015 05:50

on ‎05-08-2015 05:50

No, I don't think so, my iPhone (also on O2) is fine, also it is not just in my area 😔
Message 5 of 7
4,188 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Anonymous
  • 128043 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎05-08-2015 07:28

on ‎05-08-2015 07:28

Hi @Anonymous

Check your settings via this help link (note the differences for contract and payg)

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/td-p/544210

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
4,153 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎05-08-2015 22:25

on ‎05-08-2015 22:25

Hi @Cleoriff,
Many thanks for your suggestion, but still not data 😔
Message 7 of 7
4,061 Views
0 Kudos
Top