Solved: deposit

charl2001 · ‎05-11-2020

Paid 255 pounds upfront deposit for my phone on 5th August, still havent got the payment back. Any ideas, can't call etc etc because of lockdown ?

gmarkj · ‎05-11-2020

If you have paid 3 bills on time then it SHOULD appear on the 4th as a credit @charl2001.
Once it does you can then call to request it be refunded to you.
If it does NOT appear on your 4th bill then you need to call customer services to find out why.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎05-11-2020

If you have paid 3 bills on time then it SHOULD appear on the 4th as a credit @charl2001.
Once it does you can then call to request it be refunded to you.
If it does NOT appear on your 4th bill then you need to call customer services to find out why.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎05-11-2020

Yep, won't be until your December bill at the earliest but you still need to call to request it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

charl2001 · ‎05-11-2020

@gmarkj yeah Iv'e paid ontime every month, ahh so your saying as long as I have paid on time for 3 months ie end of September, October and November I should get the credit (255 pounds i paid on 5th August upfront) at the end of December?

gmarkj · ‎05-11-2020

It will show on the bill in december as a credit which you can request a refund on, yes @charl2001

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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