changing over numbers

[jodied18]

so i’m completely new to o2 and i’ve recently ordered a phone for my mum and she wants to keep the number she already has on giffgaff. when i fill out the keep my number form whose details do i put in? would it be my own but just with the number as my mums or do all the details in that form including email need to be my mums?

[Cleoriff]

@jodied18 

All details including to number you need to change to should be your mums.

[jodied18]

so would this work on the keep my number form despite the phone being in my name with my email? sorry for all the questions i just want to make sure i don’t mess it up for her

[Cleoriff · Accepted solution]

Ah now that's a bit different @jodied18

If all details are already in your name then you shouldn't change it.

Who pays for contract is irrelevant. I pay for my grandsons but he handles everything else himself via My O2 etc.