Wifi underground doesn’t work on my new iphone

[Maddie]

5 months ago I changed my iPhone and can’t connect to wifi underground, before I used to but after changing it never happened even if I spent lot of time on the phone, checking forums, resetting the settings, I’ve done all the steps but still doesn’t work...

[jonsie]

We have had quite a few problems with this. Some members find that you need to sign out of your O2 wifi account, have customer service to then delete your account and to re-register 24 hours later. That seems to be the general way to get connected again with a new device.

https://community.o2.co.uk/t5/Apple/Problem-connecting-to-Wifi-in-London-Underground/td-p/1049711

BUT

The easiest fix is here ::

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Wifi-At-London-Underground-Not-able-to-...

[EmilieT]

Hey @Maddie, and welcome to the forum  I was wondering if you got a chance to look through the suggestions above yet?

[Maddie]

Hi @EmilieT and thx, but i tried everything and still doesn’t work😞

[EmilieT]

Oh no, sorry to hear that @Maddie! I can get one of the gurus to look through this with you if you'd like, hopefully they can help you find out what's going on - I'll send you a Private Message shortly to get a few more details first