Where is my iPhone 6+ SG 128GB????

[Anonymous]

I payed off my old iphone 5 on Refresh and ordered the new iPhone 6+ SG 128gb on the 30th September.  I was told up to 14 days for delivery.  14 days has now passed and still no update on when I'm getting it, CS have no idea at all.  This is ridiculous how a company as big as O2 can not tell me when they will be receiving stock and when I will be getting my phone.  CS are a waste of time as they can't tell me anything.  Come on O2 get your act together!!!!

[jonsie]

I couldn't agree more mate. It's a shame when the company that once valued it's customers  now just allow them to slip away.

[Cleoriff]

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@Anonymous wrote:
True, but I have paid big money to 02 for many years and they really don't care. I'm sure I'm not the only one to go or be left with a bitter taste after reading the complaints on this forum. Its band business sense to pee off your customers.

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And they have done that big style apparently...a total fiasco this launch

[jonsie]

You think they would have learned but all they seem to bothered about is the iphone and the way that has been handled is to be frank, quite pathetic.

[Toby · Accepted solution]

Hi guys,

Sorry for any confusion, but we wanted to take the opportunity to clarify and confirm that Refresh is only available directly with O2; Online, in-store and by phone. O2 Refresh isn’t available anywhere else.

[viridis]

Thankyou for clarification on that Toby, I know of at least one customer who cancelled and then had to reorder because of those claims.

[Cleoriff]

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@viridis wrote:
Thankyou for clarification on that Toby, I know of at least one customer who cancelled and then had to reorder because of those claims.

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And we also know of one other customer who said they had actually got one on refresh from Apple (On this thread I believe)?

[Anonymous]

Thank you for clarifying

It may be worth highlighting this to the OP who thinks they signed up to Refresh and its benefits !!

@Olamilekan I think.

[jonsie]

Thanks for the confirmation @Toby 

I'm guessing the earlier poster was mistaken

[MI5]

Maybe an idea to remove any references to it been available too?

[viridis]

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@Cleoriff wrote:

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@viridis wrote:
Thankyou for clarification on that Toby, I know of at least one customer who cancelled and then had to reorder because of those claims.

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And we also know of one other customer who said they had actually got one on refresh from Apple (On this thread I believe)?

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Indeed.

I would log onto my o2 and check if I were them