Voicemail problems

[Anonymous]

Hi, newbie here, please be gentle

A lady in USA is leaving me voicemails. However, she's not dialling my number, my phone doesn't ring - it goes straight to voicemail - and I don't have my voicemail turned on.

How can I stop this happening and does anybody know the cause?

[Anonymous · Accepted solution]

---

@Anonymous wrote:

Hi, newbie here, please be gentle

A lady in USA is leaving me voicemails. However, she's not dialling my number, my phone doesn't ring - it goes straight to voicemail - and I don't have my voicemail turned on.

How can I stop this happening and does anybody know the cause?

---

First welcome to the forums.

I'm assuming you don't know this and its a shame you cant answer the incoming call so you can let her know she is mis dialling.

Are you sure your voicemail is turned off ?

Its 1750 to turn it on and 1760 to turn it off.

I would contact 02 Customer Services and ask them to look into this for you.

202 for pay monthly.

4445 for payg.

[jonsie]

Do you have TuGo installed?

[Anonymous]

Voicemail is definitely turned off, I checked it. I iMessaged her, she told me she's not ringing my number. I'll contact O2, thanks for your reply.

[Anonymous]

I'm not familiar with TuGo.

[Anonymous]

Your very welcome.

Hope you get sorted quickly.