Unlock iPhone after o2 account ported to another provider

[Dreamer]

Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7. 

Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.

Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.

Thanks.

Jo

[Anonymous]

@Dreamer if your number port is successfully completed then it may not be able to be unlocked by O2. There have been recent problems with unlocking that our community admin @EmilieT has been looking into for customers. She will be back here on Monday read this link in the meantime 

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Cleoriff]

@Dreamer

The unlock form isnt working at all in the guide above.

Log into My O2 http://www.o2.co.uk/myo2 and you will see this section

If you have problems with this then please come back and ask @EmilieT (community manager) for assistance. Best of luck

[blissgirl]

Like the doodleing @Cleoriff hope the op gets sorted

[Anonymous]

Maybe the guide or link needs revision 

[MI5]

Just call customer service http://www.o2.co.uk/contactus to check if it’s gone through ok or not but as said, you may need help from our community admin as o2 appear to have shut down all other means of unlocking now they are selling phones unlocked.
I guess they didn’t consider all the locked phones out there!

[Anonymous]

The LINK works for me

[Cleoriff]

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@Anonymous wrote:

The LINK works for me

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Yes the link works @Anonymous the problem is, it doesn't take you to the unlock form

[Anonymous]

It does for me

[Cleoriff]

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@Anonymous wrote:

It does for me

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Interesting. I used Firefox on PC, then tried Chrome on phone and PC and get the same result as I posted above..... so it isn't working at all for me....

Also the op stated it was throwing an error for them...so something is amiss somewhere...