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How to unlock an iPhone that is locked to O2 for use with BT sim?

PlainJane
Level 1: Joiner
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on ‎17-09-2018 13:53

on ‎17-09-2018 13:53

Help please

I have an old iPhone that was locked to the O2 carrier five years ago. I have been on the GiffGaff network for as long. Now I want to change to BT mobile -

I have a BT sim, and can't get it to work in my phone, although GiffGaff says it has ported the number to BT.. My iPhone 4 says the carrier is O2 - how do I get O2 to unlock the iPhone please?

JB

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Bambino
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‎17-09-2018 14:02 - edited ‎17-09-2018 14:03

‎17-09-2018 14:02 - edited ‎17-09-2018 14:03

@PlainJane Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

There have been problems of late with unlocking, so I will also tag admin @EmilieT. She may also be able to assist you.

I DO NOT WORK FOR O2



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EmilieT
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on ‎18-09-2018 09:21

on ‎18-09-2018 09:21

Hi @PlainJane, and welcome to the forum! I hope the link @Bambino shared above clarifies the steps you need to follow, but please do let us know if you have any additional questions slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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