Transaction

[Transaction]

I got charged twice for AirPods that I bought

[TallTrees]

Hi there @Transaction 

Welcome to the o2 Community forum 

You need to contact O2 customer services 

Here Guide: How to find help & contact O2 

OR HERE

Any further help 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[pgn]

Hi @Transaction - you should contact the sales team as they can help with that – message them on Social Media if that works for you -on Facebook (https://o2uk.co/O2CFB) , Twitter/X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck!

[MI5]

@Transaction 

Check your banking app as one payment may be shown as pending and therefore, not claimed by O2.

It will be returned to your bank account in due course.