Solved: Re: TU Go

Anonymous · ‎28-08-2016

Hi, I am very confused about charges using the TU Go app, when connected to wifi.
I thought the charges came out of your allowance wherever you were in the world (as long as you have wifi) but have just had a hefty bill.
I was given my info from an O2 shop.
Can anyone tell me for sure the costs of making and receiving calls using this app?
Many thanks

Cleoriff · ‎28-08-2016

@Anonymous wrote:
So the only reason you would use this app is if you have poor coverage?

No...I use TuGo when abroad over Wifi. I have unlimited calls and texts so get charged 'nothing'....

You need to make sure its turned on and only make/receive calls and texts via Tugo

http://www.o2.co.uk/help/apps/tu-go

Veritas Numquam Perit

View solution in original post

adamtemp64 · ‎28-08-2016

Uk calls at allowance rate, international number at international rate i.e. non uk numbers

A full breakdown will be in my02

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎28-08-2016

So the only reason you would use this app is if you have poor coverage?

Anonymous · ‎28-08-2016

Thanks for your quick reply btw!

Cleoriff · ‎28-08-2016

@Anonymous wrote:
So the only reason you would use this app is if you have poor coverage?

No...I use TuGo when abroad over Wifi. I have unlimited calls and texts so get charged 'nothing'....

You need to make sure its turned on and only make/receive calls and texts via Tugo

http://www.o2.co.uk/help/apps/tu-go

Veritas Numquam Perit

Beenherebefore · ‎28-08-2016

And don't make calls+texts to international numbers.

"My life is a facsimile of a sham"

adamtemp64 · ‎28-08-2016

@Anonymous wrote:
So the only reason you would use this app is if you have poor coverage?

No to use your inclusive minutes but what is shown in myo2 as others have said it works abroad when used correctly.

The uk purpose is for poor / no signal and you have wifi access

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎28-08-2016

You also have to use the app to make the calls from, not just install it on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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