Signal trouble

[Anonymous]

Hi I am new to O2 have a iPhone 5c and pay monthly the trouble is my signal is intermittent I have several friends with 02 and my daughter in the same household is with O2 same phone etc but all have a better signal than me?? I've reset phone took out sim etc still no better can anybody give me any advice I can sit both phones next to each other on a table she will have 3 bars I'll have none ?? Thx for any advice

[jonsie]

Can you try your daughters sim in your phone. If the signal improves then your O2 store will replace your sim.

other than that your best option is to make a trip to the Apple store to have the phone checked.

[MI5]

Make sure you are on the latest software and check for any carrier file updates too.

[Anonymous]

Maybe they are connected to the strongest mast near you & your signal is another mast which maybe further away, that has been known to happen to people in the same room

[Anonymous]

Thx for the advice guys x I took out sim again and am using the phone with out a flip case and it seems to be better ??? Hopefully that's fine the trick I will have to keep an eye over next couple of days

[jonsie]

Thanks for the update. Hope that sorts it for you.

[Anonymous]

Hope your sorted & it's good