Refund

[Anonymous]

Hi, I was just wondering how long it took for a refund to be carried out. I made an order for an iPhone 5S (with contract) last Friday but then decided to cancel it later on that day. I believe I'm entitled to a full refund but was wondering just how long it takes for the money to return to my account

[Bambino · Accepted solution]

It can take two weeks. Possibly longer. I know, I know. It's a long time, but it's not an unusual practice. Lots of companies take that long for refunds.

[Anonymous]

Thanks. I'm not too bothered about waiting, just as long as the money gets back to me at some point!

[Bambino]

Did you purchase the phone online from O2 or in store?

[Anonymous]

Purchased it online. Does that make a difference then?

[Bambino]

Did you get an email confirmation when you purchased the phone?

[Anonymous]

Yes I did, but I didn't recieve anything about cancelling it though

[Bambino]

I would contact Customer Service just to confirm that you have canceled.

[Anonymous]

Just spoke to Customer Services via the online chat and they have confirmed it has been cancelled. The person I spoke to said I would have to wait 7 days for the refund. Hopefully it is as soon as that!

[Bambino]

Good. Please come back and let us know how you get on.