Problems using mobile in Europe

[Anonymous]

Abroad in Europe, phone says " could not activate data network "

Roaming is activated. Currently in Europe. My mobile says - you are not subscribed to a mobile network. Please help. I have data . The mobile has picked up the local network. No internet available

[MI5]

Make sure data roaming is turned on and check what your data apn is.
Try a manual network search for alternative local networks and also reboot the phone a few times to see if it connects.
If your apn is idata.o2.co.uk try changing it to mobile.o2.co.uk or vice versa.

[Anonymous]

I had same in France twice. Despite doing manual search and reboots. Family also on O2 no such problem- so would be interested to see if re-boots worked for you. 

[MI5]

Another thought....
Check if you have data enabled for safari or the app you are trying to use as individual apps can be restricted in settings.

[Martin-O2]

Hey @Anonymous and @Anonymous are you still having problems connecting to the networks today? 

[Anonymous]

Yes. It still doesn't work and I don't think I should start deleting and resetting things in.case when I'm. Back it's another iSsue u see.

[Martin-O2]

@Anonymous OK I'm not aware of any widespread issues but will double check with the rest of the team 

[MI5]

Something we often find (which has been confirmed today) is that users are on the wrong data bolt on - hence my suggestion to harmlessly change your apn.

You can look in your MyO2 http://www.o2.co.uk/myo2 under your tariff bolt ons and check if you have the correct bolt on for your phone (iPhone data for iPhone or standard data for Android and other devices).

Once the correct bolt on is selected, your data will work both home and abroad without any issues.

[HW2018]

Thanks MI5, changing the data network setting from ’idata’ to ‘mobile’ worked for me 🙂

[MI5]

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@HW2018 wrote:
Thanks MI5, changing the data network setting from ’idata’ to ‘mobile’ worked for me 🙂

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Pleased to hear it mate 😁